SHIPPING POLICY

Effective Date: [23-04-2021]

This Shipping Policy ("Policy") outlines the shipping and delivery process for products purchased from 3DIL CREATION ("We," "Us," or "Our") through our website or other sales channels. Please read this Policy carefully before making a purchase. By placing an order, you agree to the terms and conditions set forth in this Policy.

Shipping Locations

1.1 We ship products to locations within India. Please note that there may be certain remote areas or restricted zones where we may not be able to provide delivery services. In such cases, we will notify you and work towards finding an alternative solution.

Order Processing and Dispatch

2.1 Once your order is successfully placed and payment is received, we will process it within 1 to 4 business days, depending on the product type and model. We strive to dispatch orders as quickly as possible while ensuring the quality and accuracy of the products.

2.2 If any unforeseen circumstances arise that may cause delays in order processing or dispatch, we will inform you promptly and provide an updated estimated timeline.

Shipping Methods

3.1 We utilize the services of various reliable courier partners, including Shiprocket, to ensure --timely and efficient delivery of your orders.

Delivery Timeframes

4.1 The estimated delivery time for your order will depend on the shipping destination and the courier's efficiency. Generally, delivery within India takes approximately 2 to 7 working days from the date of dispatch.

4.2 Please note that the estimated delivery time is provided by the courier and is subject to factors beyond our control, including but not limited to weather conditions, public holidays, or other unforeseen circumstances. We will not be held liable for any delays caused by such factors.

Tracking Your Order

5.1 Once your order is dispatched, we will provide you with a tracking number or a link to track your shipment. You can use this information to monitor the status and location of your package.

Shipping Charges

6.1 Shipping charges may apply to your order and will be calculated based on the size, weight, and destination of the package. The applicable shipping charges will be displayed during the checkout process.

Damaged or Lost Packages

7.1 We take utmost care in packaging and shipping our products to ensure they reach you in excellent condition. However, if you receive a package that appears to be damaged or tampered with, please document the issue with photographs and contact us immediately. We will work with the courier to resolve the matter promptly.

7.2 In the rare event that your package is lost during transit, please notify us, and we will initiate an investigation with the courier to locate the package or arrange for a replacement, depending on the circumstances.

Change of Shipping Address

8.1 If you need to change the shipping address after placing an order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not been dispatched. However, we cannot guarantee that the address change can be made once the package is in transit.

Customs and Duties

9.1 Any customs duties, taxes, or additional charges imposed by the destination country are the sole responsibility of the recipient. It is your responsibility to comply with any applicable customs regulations and pay the necessary fees or charges, if applicable.

Modifications to the Shipping Policy

10.1 We reserve the right to modify or update this Shipping Policy at any time without prior notice. The most current version of the Policy will be posted on our website.

By placing an order with 3DIL CREATION, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping Policy.

Claims for Shipment Damages

11.1 We take great care in packaging and shipping our products to ensure they reach you in excellent condition. However, in the event that you receive a damaged product due to shipping, please follow the steps outlined below to initiate a claim:

11.2 Within 3 days of receiving the product, please email us at [insert email address] with the following information:

Order number

Detailed description of the damage

Clear photos or videos showcasing the damage

11.3 It is essential to provide us with the necessary evidence (photos or videos) to support your claim. Failure to provide the requested information may result in delays or denial of the claim.

11.4 We will review the claim and respond within a reasonable timeframe. If the claim is approved, we will initiate the process for a replacement or refund, depending on product availability and your preference. We may require you to return the damaged product to us, at our expense, for further inspection or verification.

11.5 Please note that claims for shipment damages must be made within 3 days of product delivery. Claims submitted after this timeframe may not be eligible for a replacement or refund.

11.6 We strive to resolve all claims promptly and fairly. However, please understand that the resolution process may take time, depending on the nature of the damage and the availability of replacement products.

11.7 This claim process is applicable only for damages caused during shipping. For any defects or issues unrelated to shipping, please refer to our Return and Refund Policy.

Please ensure that you carefully document any damages and promptly contact us with the required information to facilitate a smooth claims process.

By placing an order with 3DIL CREATION, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping Policy, including the claims process for shipment damages.